Refund policy
Return & Exchange Policy
At Amora Studio, we strive to provide premium-quality products and ensure every customer has a great shopping experience. Please read our return and exchange policy carefully before placing your order.
Size Exchange
We offer size exchanges only if the requested size is available in stock.
Customers must request a size exchange within 7 days of receiving their order.
The product must be unused, unwashed, and in its original condition with all tags intact.
The customer is responsible for the delivery/courier charges when exchanging for a different size.
Design Exchange
If you wish to exchange your item for a different design, we are happy to assist, subject to stock availability.
The product must be returned in its original, unused condition.
The customer will be responsible for both the return and the replacement delivery charges.
Design exchanges are only accepted within 7 days of delivery.
Defective or Incorrect Items
We carefully inspect every order before shipping. However, if you receive a defective, damaged, or incorrect item, we will replace it at no additional cost.
To process your request:
Contact us within 48 hours of receiving your order.
Send clear photos/videos showing the defect along with your order details.
WhatsApp us at 0333-2542535 with the required proof.
Once our team verifies the issue, we will arrange the replacement as soon as possible.
Items Not Eligible for Return or Exchange
Returns or exchanges will not be accepted if:
The item has been worn, washed, or damaged after delivery.
The exchange request is made after the allowed time period.
The product is returned without its original packaging or tags.
The issue is due to incorrect size selection by the customer (except for a size exchange under the conditions mentioned above).
Refund Policy
We currently do not offer refunds. We only provide exchanges according to the policy stated above.
Processing Time
Once we receive and inspect the returned item, exchange requests are usually processed within 3–7 business days, depending on stock availability.
Need Help?
If you have any questions regarding your order, feel free to contact us.
WhatsApp: 0333-2542535
Thank you for choosing Amora Studio. We appreciate your trust and support.